topic Re: Failed SIM Registration and Number Transfer in Get Support

Failed SIM Registration and Number Transfer

Cell4Ev — Thu, 11 Apr 2024 16:31:08 GMT

Submitted a number to transfer from current provider during registration process through app, but my phone screen auto timed-out during the 2min wait, which disrupted the process so the transfer did not complete, and now I can't login to my account. The app loops at the login page, and browser gives me a "forbidden A1" page. Need to reset to complete SIM registration and number transfer.

Re: Failed SIM Registration and Number Transfer

hTideGnow — Thu, 11 Apr 2024 16:28:24 GMT

@Cell4Ev

you were not using app? you need the PM app to complete the activation. Try using the app

if that does not work, you will then need agent to help.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed SIM Registration and Number Transfer

Cell4Ev — Fri, 19 Apr 2024 18:50:27 GMT

Contacting CS Agent by direct message quickly resolved the issue of activation/port stuck in a loop:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed SIM Registration and Number Transfer

computergeek541 — Sat, 20 Apr 2024 06:39:41 GMT

self solution removed