topic Re: texting not working in Get Support

texting not working

T_Sullivan — Fri, 19 Apr 2024 17:51:45 GMT

I just switched to Public Mobile yesterday and everything else is working but I can't send or received texts. Is this something in my phone settings?

Re: texting not working

hTideGnow — Fri, 19 Apr 2024 17:53:21 GMT

hi @T_Sullivan

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: texting not working

Olivia79 — Fri, 19 Apr 2024 17:55:02 GMT

I have experienced this with 3 of the 7 lines that I switched over to Public Mobile. I was able to get one of them fixed today (I just had to power my phone off for 3 minutes and then turn it back on and it was able to text). The other one I am not able to check to see if that will fix it as it is my sons phone and he is at school right now. And the other one is an ESim issue, so its more than just not being able to send/receive texts.

So if you can access your data and make calls, try powering off your phone wait 3 minutes then turn it back on.

Re: texting not working

T_Sullivan — Fri, 19 Apr 2024 18:00:57 GMT

I have powered off the phone a couple of times, and for as long as an hour or more. No change when I power it back on. Will try submitting a ticket. Thank you.