topic data usage in Get Support

data usage

Helendu — Sat, 20 Apr 2024 06:43:35 GMT

I got a message that I have been rewarded with 250G data within the next 5 months, why I can't see it in my account? and I was told I ran out of my data quickly this month, I believe I didn't use that much.

Re: data usage

Phil_Adelphus — Fri, 19 Apr 2024 17:25:52 GMT

@Helendu Did you change to a lower value plan? Doing so will remove that bonus data.

Re: data usage

Helendu — Fri, 19 Apr 2024 17:27:13 GMT

yes I did. since I don't need that much data. but it didn't mention that in the message.

Re: data usage

Helendu — Fri, 19 Apr 2024 17:29:28 GMT

yes I did. since I don't need that much data, but it was not mentioned. how can I get it back?

Re: data usage

Phil_Adelphus — Fri, 19 Apr 2024 17:33:53 GMT

@Helendu It's mentioned in the FAQ, but of course you'd have had to read the FAQ to see it!

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

"The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan."

I doubt you can get it back unfortunately.