topic Re: Frequent "Call failed" in Get Support

Frequent "Call failed"

Zuk — Fri, 19 Apr 2024 16:18:35 GMT

I get a lot of "call failed" while in conversations lately - on all my phones (different accounts I have 3) - is there an issue since the migration that would cause this ?

Re: Frequent "Call failed"

hTideGnow — Fri, 19 Apr 2024 16:22:33 GMT

HI @Zuk

what phone you used? i think you tried reboot the phone? but you tried the phone in a different area and check if it is a problem with the network where you are?

you can also ask support agent to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Frequent "Call failed"

Zuk — Fri, 19 Apr 2024 16:25:08 GMT

Two different Iphones and one Android, they are all independant lines and numbers and phones. Hence why I am suspecting issues with the migration of phones or anything else 😉

Re: Frequent "Call failed"

hTideGnow — Fri, 19 Apr 2024 16:27:27 GMT

HI @Zuk

you just migrated the phones? what android model phone is that?

anyway, submit a ticket first

Re: Frequent "Call failed"

Yummy — Fri, 19 Apr 2024 16:39:33 GMT

Are the all phones have service with PM?
Are they at the same location when calls are placed/received?

It could be losing signal from failing tower or just some obstruction (new building built, a lot of metal around, etc.) causing calls to be dropped.

Re: Frequent "Call failed"

Zuk — Fri, 19 Apr 2024 16:59:55 GMT

I just did, no migration, same as before be it for the Iphones (2) and android (1) all hav the same issue of failed calls while in conversation all over the South Shore of Montreal (not even specific to an area). But yes I did submit a ticket I hope they can resolve the issue, it is becoming quite annoying.