topic Re: Text message in Get Support

Text message

Plss — Fri, 19 Apr 2024 15:15:30 GMT

Hi I can’t send text it says there no number when I try to add phone number it won’t save

Re: Text message

Yummy — Fri, 19 Apr 2024 15:25:30 GMT

When did you become PM customer?
How about other services? Calls, data?

Try adding number to your contact list first and then text to that number.

Re: Text message

Plss — Fri, 19 Apr 2024 16:04:19 GMT

It was on 16 of april

Re: Text message

Plss — Fri, 19 Apr 2024 16:04:36 GMT

Or the 17

Re: Text message

Plss — Fri, 19 Apr 2024 16:05:05 GMT

I can call and use data

Re: Text message

Plss — Fri, 19 Apr 2024 16:06:21 GMT

I did and say need to add phone in I message

Re: Text message

Plss — Fri, 19 Apr 2024 16:08:40 GMT

I just checked it was April 15

I message

Plss — Fri, 19 Apr 2024 16:45:58 GMT

Hi I join pm on April 15 and I just transfer phone#from other provider yesterday I can call out in get calls use data but when I try to send a message it says I need to add phone number so I go to I message and try to add phone number and when I click save it don’t save any suggestions what I can do

Re: I message

BKNS27 — Fri, 19 Apr 2024 16:49:52 GMT

@Plss

There seems to be a glitch in the system lately with new subscribers. You will need to click on the Chat icon and type in Submit a Ticket for an agent to help reset your SIM.

Re: I message

Plss — Fri, 19 Apr 2024 16:51:31 GMT

Ok thanks I did send a message

Re: I message

Plss — Fri, 19 Apr 2024 17:20:25 GMT

So I send the text and they don’t get it and I called to see if they transfer my number and there is no record

Re: I message

Phil_Adelphus — Fri, 19 Apr 2024 17:35:23 GMT

@Plss You will need to try again with support because they're the only ones who can fix this.

Re: I message

Plss — Fri, 19 Apr 2024 19:22:41 GMT

I called Telus porting and they had to do a refresh on there end now everything is working great

Re: I message

Plss — Fri, 19 Apr 2024 20:12:45 GMT

thanks

SIM card

Plss — Fri, 19 Apr 2024 23:16:10 GMT

Hi I deleted my SIM card and I bought another eSIM and I was told to send a copy of the payment where do I send it

Re: SIM card

Chalupa_Batman — Fri, 19 Apr 2024 23:23:24 GMT

Hello @Plss

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: SIM card

LitlLdy — Fri, 19 Apr 2024 23:29:38 GMT

@Plss wrote:
Hi I deleted my SIM card and I bought another eSIM and I was told to send a copy of the payment where do I send it

@Plss , you were given the information on where to send it on the post you made “ E SIM “. @hairbag1 provided the link for you there on Tuesday, April 16.

Re: SIM card

Plss — Sun, 21 Apr 2024 00:50:33 GMT

I did send message and heard nothing back and that was 3 days ago