topic Account Info in Get Support

Account Info

SweeneyRG — Sat, 20 Apr 2024 06:51:48 GMT

My mother in law just switched from PM to a competitor, however, she never kept her account info (Username, what email she used, password) Is there anyway at all she can retrieve this?

Aside from canceling the credit card number, what can be done so we can disconnect from Public Mobile?

She wants to try this new plan out, for the same price she was paying here, but she has international calling included.

Anyways, please let me know.

Thanks

Ryan

Re: Account Info

Handy1 — Fri, 19 Apr 2024 12:36:13 GMT

@SweeneyRG

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Info

Phil_Adelphus — Fri, 19 Apr 2024 12:40:42 GMT

@SweeneyRG If she has successfully transferred the number to another provider then the Public Mobile account will be closed and not accessible. Public Mobile should not continue to charge for the plan.