topic Internet Speed in Get Support

Internet Speed

Sophanie — Fri, 19 Apr 2024 01:56:21 GMT

I just switched my plan from a 3G to a 5G network, but my internet speed is still about the same as when I was on a 3G network. Do I need a new SIM card to get faster speeds?

Re: Internet Speed

hairbag1 — Fri, 19 Apr 2024 02:01:01 GMT

@Sophanie

nope. Could be the area you're in doesn't support 5G yet.

added...what make is the phone ? Does it show LTE at top of the screen ?

Re: Internet Speed

fixin1 — Fri, 19 Apr 2024 02:02:20 GMT

@Sophanie - Your coverage may be in a 3G HSPA+ zone, please check here (Despite it being TELUS coverage map, it is far superior for troubleshooting then PM's coverage map):

https://www.telus.com/en/mobility/network/coverage-map

If you are in a HSPA zone, then you may get less than 15mbps, but if you are on 1 bar then that explains why.

Also maybe PM's system hasn't recognized that you changed speed plans yet.

Re: Internet Speed

DennyCrane — Fri, 19 Apr 2024 02:36:41 GMT

In your phone settings under network settings, do you by chance have your preferred network set to 3G? What results are you getting on a speed test? Do you have strong signal? Have you tried from different locations?

Re: Internet Speed

hTideGnow — Fri, 19 Apr 2024 18:28:53 GMT

@eyes wrote:
Sorry to say but I have also been somewhat disappointed with not noticing any noticeable speed increase. Perhaps it would be noticed if one would stream movies or watch tube etc - but for my day to day use of texting, emails and sometimes using google maps I can't tell the difference . I don't think that it's PM network fault because I'm comparing PM 3G to Bell mobility 5G and again can't tell the difference.

HI @eyes on your other posts, you said you moved all lines to Bell and only left with a $15 plan here. So, it is 3G speed, maybe that's why the speed is not great?

Re: Internet Speed

DennyCrane — Fri, 19 Apr 2024 18:39:40 GMT

@eyes Texting doesn't use data. Email you won't notice a practical difference unless you're emailing large attachments. Google Maps uses very little data as well. Not sure what you expected?

5G is just marketing for 99.99% of most of our everyday use cases. Coming from 3G to 4G or 5G you should notice a difference with streaming and hotspot. 4G to 5G there really isn't much practical difference, unless you're hardcore streaming, uploading video content etc.