topic Re: Account on hold in Get Support

Account on hold

Valcatraz — Fri, 19 Apr 2024 00:42:19 GMT

My credit card was compromised and I can't add a payment as you don't use PayPal.....I will only be getting my new credits between the 24 and 29. What am I to do, I need my cell phone active and don't want to lose my number.

Help!

Re: Account on hold

HALIMACS — Fri, 19 Apr 2024 00:01:19 GMT

@Valcatraz

You can purchase a Public Mobile payment voucher from many locations, apply it to the account, and it'll cover your next renewal if it's sufficient value voucher to do so.

Re: Account on hold

Sansan — Fri, 19 Apr 2024 00:01:27 GMT

Hi you by credit vouchers and pay in the meantime.

https://www.publicmobile.ca/en/on/payment-voucher

Re: Account on hold

HALIMACS — Fri, 19 Apr 2024 00:03:17 GMT

If it helps relieve some stress, @Valcatraz , even if the account did become suspended on the cycle end-date, after that it goes into a suspended state for up to 90 days.

After that, it then is irretrievable, as does the number.

So there's a good buffer there to retain the number.

Re: Account on hold

Valcatraz — Fri, 19 Apr 2024 00:03:30 GMT

Thank you, I did not realize that I could purchase a card at one of these vendors. I will get one tomorrow.

Re: Account on hold

HALIMACS — Fri, 19 Apr 2024 00:06:40 GMT

You're welcome @Valcatraz .

You can apply it via dialing 611 from your device, or through the PM site either using the PM App or the Website login, https://myaccount.publicmobile.ca/

Re: Account on hold

hairbag1 — Fri, 19 Apr 2024 00:39:31 GMT

@Valcatraz

you can also get payment vouchers on-line at https://www.muskbird.com/

they have a small user fee, but other PM'ers have used this service with no complaints.