topic Re: Problem with activation. in Get Support

Problem with activation.

Michael223 — Thu, 18 Apr 2024 22:41:17 GMT

How can I contact a customer support agent. My subscription did not activate properly. Verification codes go to an old number and not to my new number.

Re: Problem with activation.

fixin1 — Thu, 18 Apr 2024 22:46:04 GMT

@Michael223 - Please click the chat icon in the bottom right corner:

It will look like that

and type in "Submit a ticket"

also are you using the Public Mobile app to activate? It is needed for activation.

Re: Problem with activation.

Sansan — Thu, 18 Apr 2024 22:47:22 GMT

You can contact PM using chatbot in the support section of the app. If you can't access it use this link the message them directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem with activation.

hairy2096 — Thu, 18 Apr 2024 23:18:40 GMT

I had some issues yesterday and just reached out to a PM with the links below. I believe there is also a phone number you can reach to for porting issues. Feel free to DM me and I can pass it on.

if not, please contact CS_Agent for help:

Click the link for an Agent.

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Problem with activation.

Michael223 — Sat, 20 Apr 2024 23:01:20 GMT

Hi Hairy 2096,

I still don't know how to create a ticket.I am just stuck in a loop. Do you have the phone number by chance, or able to get it for me?

Thanks in advance, Michael

Re: Problem with activation.

Sansan — Sat, 20 Apr 2024 23:19:13 GMT

@Michael223 what is your error? For everyday issues there is no phone number.ber to call. Just for porting failure. If you need to contact PM click on the link below. It was already provided.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once you click it, a message box opens up with a pre-addessed to cs agents. Just type your title, message and press send. Provide as much of your private information to identify yourself as possible.

Re: Problem with activation.

computergeek541 — Sun, 21 Apr 2024 01:15:35 GMT

Re: Problem with activation.

Michael223 — Sun, 21 Apr 2024 01:57:46 GMT

I know the link, but I don't know how to create a ticket? I'm sure it's simple when you how to do it, but I can't seem to do it? I type in the chat many different explanations of my issue, but it keeps telling me to create a ticket. But, "how" do you create a ticket?

Re: Problem with activation.

Sansan — Sun, 21 Apr 2024 03:03:57 GMT

@Michael223 can you click on this link? https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Does it look like this?

type your title in the Message Subject "help".

In the Message Body, type your name, phone number, pin #, email address etc. Then tell them what you need.

Press Send Message.

Every so often click on your pizza 🍕 upper right corner for a reply message.