topic Re: Esim in Get Support

Esim

Chris2ps — Thu, 18 Apr 2024 18:29:28 GMT

How can i activate my esim, i have a subscription that had free esim.

Re: Esim

Sansan — Thu, 18 Apr 2024 19:39:50 GMT

@Chris2ps hey can you please elaborate more so that we can assist you better?

You porting from another provider? You downloaded the public mobile app? Choose a plan? Chose esim? Scanned the QR code in welcome email? Transferring number? Yes? No? And then...???

Re: Esim

BKNS27 — Thu, 18 Apr 2024 20:36:53 GMT

@Chris2ps

First check to see if your phone is eSIM compatible.
If not then you need a SIM tray instead.

What is the make and model of your phone?

Re: Esim

Chris2ps — Thu, 18 Apr 2024 22:10:37 GMT

I am using apple 14promax

Re: Esim

Chris2ps — Thu, 18 Apr 2024 22:11:54 GMT

I was already using public mobile since then, i just want to use an esim? Where can i get the QR code?

Re: Esim

Sansan — Thu, 18 Apr 2024 22:25:04 GMT

If you already have an account and you want to switch to esim, you have to sign into Your account click on Subscription, and Add-on and purchase one for $5. The free is only for first time customers activating a new plan.

Once you purchase it, you go to the profile. You will see your SIM card number. You click on the pencil to change it to whatever you just bought.

Re: Esim

Chris2ps — Fri, 26 Apr 2024 12:33:42 GMT

Hi, i cannot find add on for eSim. 🙁

Re: Esim

Sansan — Fri, 26 Apr 2024 18:50:22 GMT

Really? Try this.

https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs?gad_source=1&gclsrc=ds