topic Re: USA subscription but unable to text in Get Support

USA subscription but unable to text

Bestlife — Sat, 20 Apr 2024 06:47:43 GMT

Hello,

My husband and I have Canada/ USA talk and text subscriptions. We can call each other but cannot text each other. Is there a setting that has to be activated for texting to work?

Thanks!

Jan

Re: USA subscription but unable to text

Chalupa_Batman — Thu, 18 Apr 2024 21:53:35 GMT

Hey @Bestlife

Go into your settings, network settings and turn off automatic and pick T-Mobile then reboot. SHould work just fine as I was in the US 2 weeks ago.

Re: USA subscription but unable to text

fixin1 — Thu, 18 Apr 2024 21:56:18 GMT

@Bestlife - Do you have the Canada-US plan or roaming talk / text ( with Addable data)?

For Canada-US plans - please try turning on Data Roaming.

For Talk / Text 15 day add-ons please turn off RCS or iMessage on both devices to start texting each other.

If you are using the Talk / Text / 3GB 15 day add-on please make sure data roaming is on.

You can also try connecting to T-Mobile or AT&T

T-Mobile on 2G (Decommissioning at the moment), 4G LTE, or 5G
AT&T on 4G LTE.

Re: USA subscription but unable to text

Bestlife — Fri, 19 Apr 2024 15:22:05 GMT

@fixin1,

Turning on roaming data worked. Thanks so much for your help!!!

Re: USA subscription but unable to text

fixin1 — Fri, 19 Apr 2024 17:12:09 GMT

@Bestlife - Your welcome. 🙃