topic Re: Transferred Number but cannot text. in Get Support

Transferred Number but cannot text.

YingYang1 — Thu, 18 Apr 2024 20:38:34 GMT

I received my new SIM card and was able to transfer the the number. I can make calls but cannot text.

Re: Transferred Number but cannot text.

hTideGnow — Thu, 18 Apr 2024 20:40:09 GMT

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferred Number but cannot text.

BKNS27 — Thu, 18 Apr 2024 20:42:45 GMT

@YingYang1

If you replied to the text from your old carrier with YES within the 90 minutes window then reboot your phone by powering off then back on.

If you didn’t reply then your need to contact a CS_Agent to check if there is an issue with your SIM by submitting a ticket on the Chat icon.