topic Re: I can’t send/receive SMS messages, using eSIM in Get Support

I can’t send/receive SMS messages, using eSIM

Ahn — Thu, 18 Apr 2024 21:16:06 GMT

Basically, what the title says. I suddenly cannot send or receive text messages on my iPhone. I can make & receive phone calls, and my data is working, just not text messages. I am using an eSIM. So far I have tried:

- Resetting network configuration on my iPhone

- Restarting my iPhone

- I deleted my old eSIM and purchased a new one

- I factory reset my phone

nothing is working so I’m wondering if this is an issue with public mobile and not my phone. On my iPhone under iMessage settings I cannot add my phone number either, it is just constantly verifying. This is very annoying. How can I fix it??

Re: I can’t send/receive SMS messages, using eSIM

Sansan — Thu, 18 Apr 2024 19:56:55 GMT

Yea this is public mobile issue. See their announcement. You did everything and more. Message them to correct right away. Use the support section of your app or the chatbot.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-FaceTime-Features/td-p/1180057

Re: I can’t send/receive SMS messages, using eSIM

hTideGnow — Thu, 18 Apr 2024 20:03:25 GMT

hi @Ahn is that new activation?? PM has trouble with setting up SMS with new activations. If you just joined, them you are impacted and need support agent to refresh the account

Re: I can’t send/receive SMS messages, using eSIM

Ahn — Thu, 18 Apr 2024 20:05:44 GMT

Hi, yes it is new. I set it up 2 weeks ago. I will contact them, thanks!