topic Re: Update visa card in Get Support

Update visa card

Boo77_24 — Thu, 18 Apr 2024 21:16:47 GMT

I need help to update my visa

Re: Update visa card

hairbag1 — Thu, 18 Apr 2024 16:57:33 GMT

@Boo77_24

Re: Update visa card

hTideGnow — Thu, 18 Apr 2024 16:57:37 GMT

HI @Boo77_24

updating credit card here is tricky and needs luck

try again in an hour using Incognito/private/secret mode on your browser.
Also try to use the app (if you have been using app, uinstall and reinstall)

if still not accepting the card, wait 24 hours and try agian

if you need to resume service and cannot wait that long , buy vouchers from Shoppers Drug Mart and load it using *611

Re: Update visa card

BKNS27 — Thu, 18 Apr 2024 17:02:46 GMT

@Boo77_24

You can update your CC on the PM…Update Card Information.

Re: Update visa card

colleeno — Thu, 18 Apr 2024 17:32:26 GMT

Are you using the Public Mobile app on your phone or the website? The app seems to work for most people. I had to update the credit cards for 2 phones in our household last week and had no problem using the app on each phone.

Re: Update visa card

will13am — Thu, 18 Apr 2024 19:52:00 GMT

@colleeno wrote:
Are you using the Public Mobile app on your phone or the website? The app seems to work for most people. I had to update the credit cards for 2 phones in our household last week and had no problem using the app on each phone.

Totally agree. Ensure location permission is turned on when updating the credit card using the app.