topic Re: Physical SIM does not work in Get Support

Physical SIM does not work

Manny12 — Thu, 18 Apr 2024 16:50:44 GMT

Hello,

I purchased a physical SIM for my iPhone 11 but it does not fit & register a SIM.
I would like to just cancel the service & get my money back.
I've already gone with another provider.

Re: Physical SIM does not work

hTideGnow — Thu, 18 Apr 2024 16:54:31 GMT

hi @Manny12

it is not a regular size. those are call 3-in-1, you can break the outer part to make it smaller, make it nano size to fit your iPhone

Like this one:

Re: Physical SIM does not work

Phil_Adelphus — Thu, 18 Apr 2024 16:56:15 GMT

@Manny12 As @hTideGnow said, you need to remove the outer rim/s of the sim card until you get down to the right size. How far did you get with the activation process? Since Public Mobile is prepaid there are usually no refunds but you can try contacting support using the chat icon bottom right of this page.