topic Re: Phone Number Porting in Get Support

Phone Number Porting

willmother — Thu, 18 Apr 2024 14:37:31 GMT

I'm trying to get Public Mobile to port my phone number to Virgin Mobile, without success.

Re: Phone Number Porting

hairbag1 — Thu, 18 Apr 2024 14:41:29 GMT

you start that process with new provider. Make sure your old PM account is still Active. Make sure to leave PM sim in phone until port to new provider is successful.

Re: Phone Number Porting

willmother — Thu, 18 Apr 2024 14:51:07 GMT

PM won't respond to Virgin Mobile's request.

Re: Phone Number Porting

hairbag1 — Thu, 18 Apr 2024 15:07:22 GMT

@willmother

they should send you a sms to confirm you want to port out, to which you must reply YES within 90 mins. Have you rec'd that sms ?

Re: Phone Number Porting

willmother — Thu, 18 Apr 2024 15:09:21 GMT

I've done that. They won't respond to me or the new provider.

Re: Phone Number Porting

hairbag1 — Thu, 18 Apr 2024 15:10:38 GMT

@willmother

ok..use this link to start process of Customer Support. Give them as much account info as you can ie: ph #, acct #, name on acct, PM pin #...etc..

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

Re: Phone Number Porting

willmother — Thu, 18 Apr 2024 15:13:01 GMT

I've done that, submitted the ticket and am still waiting for a reply.

Re: Phone Number Porting

hairbag1 — Thu, 18 Apr 2024 15:20:26 GMT

@willmother

watch the little envelop icon on top right side of page will be highlighted when they do respond. If it's been awhile, try this link to message Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone Number Porting

willmother — Thu, 18 Apr 2024 15:54:07 GMT

In the App there's an option to transfer your number, but I get a message saying: "Phone number not eligible for port".

Re: Phone Number Porting

hairbag1 — Thu, 18 Apr 2024 16:00:59 GMT

@willmother

was it originally a PM / Telus number or did you port in to PM from somewhere else when you activated your PM account ?

Re: Phone Number Porting

willmother — Thu, 18 Apr 2024 16:02:14 GMT

I ported it from Virgin Mobile.

Re: Phone Number Porting

Phil_Adelphus — Thu, 18 Apr 2024 17:00:42 GMT

@willmother In the App there's an option to transfer your number, but I get a message saying: "Phone number not eligible for port".

Do you mean the Public Mobile app? If so and you are porting out, that's not how you do it, in the PM app the transfer is for porting into Public Mobile. You need keep your PM sim in your phone and get Virgin to initiate the port, then reply to the Public Mobile permission text with YES within 90 mins.

Re: Phone Number Porting

willmother — Thu, 18 Apr 2024 17:18:11 GMT

Both Virgin and I have been trying to get this done, but PM won't respond.

Re: Phone Number Porting

hTideGnow — Thu, 18 Apr 2024 17:25:17 GMT

@willmother

Did you get a text from the old carrier, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Phone Number Porting

willmother — Thu, 18 Apr 2024 17:28:24 GMT

I don't see the number.

Re: Phone Number Porting

willmother — Thu, 18 Apr 2024 17:30:29 GMT

PM won't communicate with Virgin Mobile. This has been going on since last night.

Re: Phone Number Porting

hTideGnow — Thu, 18 Apr 2024 17:30:38 GMT

Hi @willmother

i message you , check your community inbox here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone Number Porting

Phil_Adelphus — Thu, 18 Apr 2024 17:50:05 GMT

@hTideGnow The customer is porting out, not in. I'm not sure why the Public Mobile app transfer number facility somehow got involved as per an earlier post by the OP.