topic Re: Transfering my PM subscription to Freedom in Get Support

Transfering my PM subscription to Freedom

Melita — Thu, 18 Apr 2024 03:45:54 GMT

transfering my subscription from PM to Freedom Mobile want to transfer my old phone number to new carrier (freedom mobile) but i did not receive SMS confirmation

Re: Transfering my PM subscription to Freedom

Sansan — Thu, 18 Apr 2024 03:24:06 GMT

Your public mobile account must be active to port. There are errors currently sending and receiving sms.

What you can probably do is message PM and ask them to manually approve the port. When/If they will do that you have 90 minutes to contact Freedom mobile, to tell them to try it again. It's tricky, however, because public mobile has a delay right now replying to messages. Normally 1-2 hours, but could be days now. You can send them the message in the morning and hope they will reply quickly and you call back freedom.

Use the support section of the app to submit a ticket or this link.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

No refund from PM though so hopefully your renewal will be within the next few days.

Re: Transfering my PM subscription to Freedom

willmother — Thu, 18 Apr 2024 15:15:19 GMT

I'm having the same problem. PM won't send the code. I've been at this since last night without any success.

Re: Transfering my PM subscription to Freedom

Sansan — Thu, 18 Apr 2024 17:01:05 GMT

Have you been in contact with PM or are you referring to the fact that you cannot receive sms?

Contact here https://widget.telus.tiia.ai/publicmobile/publicmobile.html