topic Re: Service is not working in Get Support

Service is not working

CruzD — Thu, 18 Apr 2024 21:38:21 GMT

My service is not working why

Re: Service is not working

hTideGnow — Thu, 18 Apr 2024 14:16:14 GMT

check My Account and see if account is active. Best to use Incognito/private/secret mode on the browser to check to avoid cache problem. You can also check the account status by calling 1-855-4PUBLIC from another phone

if it is active, try to reboot the phone, try the sim card in another phone

if still unsure why the service does not work, ask agent to help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service is not working

hairbag1 — Thu, 18 Apr 2024 14:16:33 GMT

@CruzD

dial 611 with your phone to hear current account status. Check to see if your plan has failed to renew. If so, let us know for further guidance.

Re: Service is not working

CruzD — Thu, 18 Apr 2024 14:57:35 GMT

I called 611 and nothing was answering my request the call was end