topic Re: Sms texting issue in Get Support

Sms texting issue

IM121 — Tue, 16 Apr 2024 14:07:19 GMT

Since porting 2 days ago, I cannot send or receive texts.

I have reset network settings.

apple doesn’t seem to be able to verify my ported phone number.

how do I resolve this issue?

never had issues before with previous provider.

hTideGnow — Tue, 16 Apr 2024 14:10:59 GMT

was it just sms issue? can you get inbound calls? and you are new users?

many new subscribers exercising text issue, but support agent can help. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

IM121 — Tue, 16 Apr 2024 14:34:07 GMT

Hi, thanks for the reply. Yes, I can call, but sms and iMessage won’t function. Ticket submitted.

SW27 — Wed, 17 Apr 2024 00:46:41 GMT

I am having this issue as well. Did you solve it? Please share if you did 🙏

BruisedPeach — Thu, 18 Apr 2024 14:07:23 GMT

Having the same issue put in a ticket haven't heard anything back I'm getting annoyed

SW27 — Thu, 18 Apr 2024 15:04:47 GMT

They weren’t able to fix it and have taken the issue to IT but nobody has reached out. I’m about to jump ship as this is ridiculous