topic Re: Full Access in Get Support

Full Access

G6250 — Tue, 16 Apr 2024 21:27:31 GMT

Hi Public Mobile Community . Please can a Public Mobile agent, confirm my other number, for full access ?

Re: Full Access

Meow — Tue, 16 Apr 2024 21:30:39 GMT

Agents do NOT read posts in this forum.

Is your service working? Can you call in/out, SMS, etc.?

Re: Full Access

Chalupa_Batman — Tue, 16 Apr 2024 21:33:35 GMT

Hello @G6250

Can you please share more information of what you're talking about. I don't understand what you're asking.

Re: Full Access

hTideGnow — Tue, 16 Apr 2024 21:47:46 GMT

HI @G6250

are you using Public Mobile app and trying to login?

is your service working? are you trying to get through the confirm full access screen?

Re: Full Access

Nick271 — Tue, 16 Apr 2024 22:00:01 GMT

we need real customer service #. People I'll stay longer with the service.

Re: Full Access

softech — Tue, 16 Apr 2024 23:22:08 GMT

@G6250
if you are transferring your number into PM, the number would have sent to your old provider's sim since the number porting is not done. Please put you old provider's sim card back to the phone and try login and request the code again

Re: Full Access

G6250 — Thu, 18 Apr 2024 12:45:31 GMT

Backup # is not a option currently available . My PM number is at the , full access screen. Where accepting the 6 digit code for full access would need to be sent to backup tel: # . Is there a tel: # to speak to a PM agent ?

Re: Full Access

G6250 — Thu, 18 Apr 2024 12:52:50 GMT

The confirm full access screen . Backup tel: # is the appropriate option . App is working . Service and Sim card need to be validated, at the confirm full access screen .

Re: Full Access

G6250 — Thu, 18 Apr 2024 13:36:48 GMT

"No I am at final screen for full access usage". " I am not in cellular service range."

Re: Full Access

G6250 — Thu, 18 Apr 2024 13:46:15 GMT

Thank you Community . Will the Public Mobile React App, update in cellular range?

Re: Full Access

hTideGnow — Thu, 18 Apr 2024 14:04:43 GMT

HI @G6250

The app itself will work on Wifi.

but the SMS text for validation could be sending to the old carrier as @softech said. Your old carrier sim still working?

Re: Full Access

G6250 — Fri, 19 Apr 2024 14:37:01 GMT

When PM React App was installed , validation was accepted . The quality and call reception are perfect . Thank you Community for posting and understanding .