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    <title>topic Re: Emergency  calls olny in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Emergency-calls-olny/m-p/1185028#M821021</link>
    <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/407857"&gt;@Deamon&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Try resetting your network connections and rebooting your device.&lt;/P&gt;&lt;P&gt;If the problem persists, check your account status whether it displays as active or otherwise on your self-serve portal. If it's inactive or suspended, you may need to make a payment necessary to restore a cycle.&lt;/P&gt;&lt;P&gt;If it's displaying as active, reach out to the customer support agents:&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;To contact a Customer Support Agent, there are 2 methods:&lt;/SPAN&gt;&lt;/P&gt;&lt;OL&gt;&lt;LI&gt;&lt;SPAN&gt;Use the ticketing system for a faster response time. Click &lt;/SPAN&gt;&lt;A href="https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&amp;amp;duid=1waunHH2xBhQWDvtnQ9M8p0rVid&amp;amp;lang=en&amp;amp;" target="_blank" rel="noopener"&gt;&lt;STRONG&gt;here to create a support ticket&lt;/STRONG&gt;&lt;/A&gt;&lt;SPAN&gt;, then type Customer Support Agent, then Contact Us,&amp;nbsp; &lt;/SPAN&gt;&lt;STRONG&gt;or&lt;/STRONG&gt;&lt;SPAN&gt;,&amp;nbsp;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN&gt;Send a private message to Customer Support Agent by clicking &lt;/SPAN&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;&lt;STRONG&gt;here&lt;/STRONG&gt;&lt;/A&gt;&lt;SPAN&gt;.&amp;nbsp; You’ll need to be logged into your Community account for the link to work.&lt;/SPAN&gt;&lt;/LI&gt;&lt;/OL&gt;&lt;P&gt;&lt;SPAN&gt;Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Thu, 18 Apr 2024 10:28:48 GMT</pubDate>
    <dc:creator>HALIMACS</dc:creator>
    <dc:date>2024-04-18T10:28:48Z</dc:date>
    <item>
      <title>Emergency  calls olny</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Emergency-calls-olny/m-p/1185027#M821020</link>
      <description>&lt;P&gt;Says emergency call olny&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 10:24:43 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Emergency-calls-olny/m-p/1185027#M821020</guid>
      <dc:creator>Deamon</dc:creator>
      <dc:date>2024-04-18T10:24:43Z</dc:date>
    </item>
    <item>
      <title>Re: Emergency  calls olny</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Emergency-calls-olny/m-p/1185028#M821021</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/407857"&gt;@Deamon&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Try resetting your network connections and rebooting your device.&lt;/P&gt;&lt;P&gt;If the problem persists, check your account status whether it displays as active or otherwise on your self-serve portal. If it's inactive or suspended, you may need to make a payment necessary to restore a cycle.&lt;/P&gt;&lt;P&gt;If it's displaying as active, reach out to the customer support agents:&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;To contact a Customer Support Agent, there are 2 methods:&lt;/SPAN&gt;&lt;/P&gt;&lt;OL&gt;&lt;LI&gt;&lt;SPAN&gt;Use the ticketing system for a faster response time. Click &lt;/SPAN&gt;&lt;A href="https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&amp;amp;duid=1waunHH2xBhQWDvtnQ9M8p0rVid&amp;amp;lang=en&amp;amp;" target="_blank" rel="noopener"&gt;&lt;STRONG&gt;here to create a support ticket&lt;/STRONG&gt;&lt;/A&gt;&lt;SPAN&gt;, then type Customer Support Agent, then Contact Us,&amp;nbsp; &lt;/SPAN&gt;&lt;STRONG&gt;or&lt;/STRONG&gt;&lt;SPAN&gt;,&amp;nbsp;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN&gt;Send a private message to Customer Support Agent by clicking &lt;/SPAN&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;&lt;STRONG&gt;here&lt;/STRONG&gt;&lt;/A&gt;&lt;SPAN&gt;.&amp;nbsp; You’ll need to be logged into your Community account for the link to work.&lt;/SPAN&gt;&lt;/LI&gt;&lt;/OL&gt;&lt;P&gt;&lt;SPAN&gt;Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 10:28:48 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Emergency-calls-olny/m-p/1185028#M821021</guid>
      <dc:creator>HALIMACS</dc:creator>
      <dc:date>2024-04-18T10:28:48Z</dc:date>
    </item>
    <item>
      <title>Re: Emergency  calls olny</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Emergency-calls-olny/m-p/1185054#M821034</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/407857"&gt;@Deamon&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;has your service been working up to now ? If so, could be a local network outage...hopefully you're up and running by now.&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 13:40:25 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Emergency-calls-olny/m-p/1185054#M821034</guid>
      <dc:creator>hairbag1</dc:creator>
      <dc:date>2024-04-18T13:40:25Z</dc:date>
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