topic (Error Code: XXX) once trying to activate a sim card in Get Support

(Error Code: XXX) once trying to activate a sim card

Kasra1 — Thu, 18 Apr 2024 03:47:21 GMT

Hi There;

I am receiving a wired code of (Error Code: XXX) when I am trying to activate a SIM card.

I had an account in the past and am trying to use it again to activate my old SIM card.

That would be great if you could assist.

Thank you

Kasra

Re: (Error Code: XXX) once trying to activate a sim card

softech — Thu, 18 Apr 2024 02:53:34 GMT

@Kasra1 sim card can only be used for once. If that is an old sim card that was used, and the account was closed, the sim card can no lonber be used for another activation

So, if you are activating a new account now, you will need a new Public Mobile Sim card. You can get one from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Re: (Error Code: XXX) once trying to activate a sim card

fixin1 — Thu, 18 Apr 2024 02:53:45 GMT

@Kasra1 - You may need to use the app with that error code, but if the issue persists, please try order a new SIM card or contact CS_Agent by clicking the "Chat" icon in the bottom right corner and type in "Submit a ticket."