topic Re: iMessage not activating in Get Support

iMessage not activating

AdamPP — Thu, 18 Apr 2024 03:49:10 GMT

I verified and my number has been ported correctly however my iMessage will not activate or verify. I am also unable to receive SMS. Is there a solution for this?

Re: iMessage not activating

softech — Thu, 18 Apr 2024 02:07:17 GMT

@AdamPP PM currently has trouble to provision SMS with new accounts, which will affect iMessage registration. They are working on the fix, but they can correct the issue on a case by case basis. Please open ticket with PM support so they can resolve your SMS problem first

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: iMessage not activating

Rastin — Thu, 18 Apr 2024 02:19:34 GMT

I just went through this took 2 1/2 days. You need to put in a ticket. To speed things up add your name number and email to it. It should make quicker as it's the first question they ask and should save you a day in-between there response