topic Re: US add-on not processing properly in Get Support

US add-on not processing properly

Greenbox — Thu, 18 Apr 2024 00:47:25 GMT

US add-on not processing properly

We are travelling in the US We are attempting to update our US add-on's online. It seems to go through- however when we check the overview of our account the add-on's have not been applied.

Please help.

Re: US add-on not processing properly

Phil_Adelphus — Thu, 18 Apr 2024 00:10:36 GMT

@Greenbox My understanding is that when you are trying to select the add-on yourself there has to be a gap of 24 hours between the first one finishing and buying the second one. However support can do it for you, so try raising a ticket using the chat icon bottom right of this page and if that doesn't work send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right, or tap your avatar for Messages. Since there is a longer than usual wait time for support you may find you can add it yourself by the time they get back to you but fingers crossed!

Re: US add-on not processing properly

JPS60 — Thu, 18 Apr 2024 00:38:18 GMT

@Greenbox I had the same problem and after raising a ticket, I found that the US add-on had been applied. My issue was that it was not showing up on the app (still isn’t) but it is there when I log on to my account online and it is working now that I’m in the US.

Re: US add-on not processing properly

Greenbox — Thu, 18 Apr 2024 00:56:15 GMT

Thank you We will wait the 24 hours and see what happens. if it doesn't work we will use the link provided- the ticket process has not helped to date.