topic Re: Can't activate SIM card! in Get Support

Re: Can't activate SIM card!

JanP — Tue, 04 Jan 2022 20:48:19 GMT

I can't activate mine either. I made an error and went back to correct it and now I get the message Invalid Sim and User name not available for my sim card #. And my phone is unusable because I can't purchase the service I want to buy. I've closed my browser and restarted my computer and the problem persists. Can you help me?

Re: Can't activate SIM card!

Luddite — Thu, 29 Mar 2018 00:16:21 GMT

@JanP That's a partial activation that registered your SIM.

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your SIM number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).

BTW: You originally posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or sending a private message directly to the moderators.

Re: Can't activate SIM card!

JanP — Thu, 29 Mar 2018 00:25:53 GMT

Thanks. Couldn't see where to post - no obvious way to create a new thread. Maybe that takes time after signing up. I did send a PM to moderator team but haven't heard back yet. Thx

Re: Can't activate SIM card!

Luddite — Thu, 29 Mar 2018 00:28:14 GMT

@JanPwrote:
Thanks. Couldn't see where to post - no obvious way to create a new thread.

@JanP For practice click Start a Topic here: https://productioncommunity.publicmobile.ca/t5/Discussions/bd-p/Discussions

Re: Can't activate SIM card!

iVel — Thu, 29 Mar 2018 04:26:02 GMT

I also faced the ''Invalid Sim'' during my activation with Public Mobile. Some other post said to use private mode during the process and it worked for me at least.