topic Activation Not Working in Get Support

Activation Not Working

MelissaCV — Wed, 17 Apr 2024 21:23:11 GMT

Trying to transfer to Public Mobile, got to step 6, but it won’t activate. Had this same issue with my daughter’s phone last fall and a Public Mobile rep said the issue was on their end. Now, I can’t get in touch with Public mobile to fix the issue. Any suggestions? Thanks

Re: Activation Not Working

hTideGnow — Wed, 17 Apr 2024 20:51:47 GMT

hi @MelissaCV

yes , we saw a lot and they all turn out need agent to step in

Please submit a ticket with CS Agent using this Chatbot if you can login My Account.   https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Not Working

MelissaCV — Wed, 17 Apr 2024 21:05:08 GMT

Thanks, I’ve done both, appreciate it