topic Re: Security Code in Get Support

Security Code

JohnB2 — Wed, 17 Apr 2024 20:37:45 GMT

I am not receiving the security code needed to verify who I am on my IPhone.

Re: Security Code

computergeek541 — Wed, 17 Apr 2024 20:38:21 GMT

@JohnB2 wrote:
I am not receiving the security code needed to verify who I am on my IPhone.

Please check the settings within iMessage to see if the SMS option is enabled.

Re: Security Code

hTideGnow — Wed, 17 Apr 2024 20:39:32 GMT

hi @JohnB2

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Security Code

BKNS27 — Wed, 17 Apr 2024 20:43:55 GMT

@JohnB2

You can have the 2FA code sent to you by email.