topic Where is my 5g in Get Support

Where is my 5g

Debra1970 — Wed, 17 Apr 2024 20:34:05 GMT

I just subscribed to a 5G plan why is it’s still showing 3G

Re: Where is my 5g

computergeek541 — Wed, 17 Apr 2024 20:39:47 GMT

@Debra1970 wrote:
I just subscribed to a 5G plan why is it’s still showing 3G

All Public Mobile plans allow access to the same networks. Which phone model do you have? It's possible that there might not be a good 5G network signal area in your current location or that your device might not be compatible with Public Mobile's 5G network.

Re: Where is my 5g

BKNS27 — Wed, 17 Apr 2024 20:42:16 GMT

@Debra1970

There are a few factures to get 5G.

- Is your phone 5G compatible?

- Is there 5G infrastructure in your area?

https://www.publicmobile.ca/en/on/coverage

- Did you manually change your phone to connect to 5G if your phone is 5G compatible?

Re: Where is my 5g

Nick271 — Wed, 17 Apr 2024 23:06:00 GMT

Your phone has to be 5g. My S20 is 5g capable just doesn't show on Public Mobile even though I subscribe to a 5g plan.

Re: Where is my 5g

hTideGnow — Wed, 17 Apr 2024 23:13:09 GMT

hi @Debra1970 check your network mode, see what is it set to. If it set to Automatic, Try both 4G or LTE and 5G see if it connects the proper mode