Texting

Ivan31 — Wed, 17 Apr 2024 19:02:07 GMT

Not receiving texts after recent sign up (yesterday). Outgoing texts, emails and phone calls are working fine.

Re: Texting

hTideGnow — Wed, 17 Apr 2024 19:18:43 GMT

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Texting in Get Support

Texting

Re: Texting