topic Sim card install in Get Support

Sim card install

chag68 — Wed, 17 Apr 2024 16:16:30 GMT

New member, I switched over but when do I put the Sim card in to activate new account? Been 2 hrs so not sure what's going on.

Re: Sim card install

BKNS27 — Wed, 17 Apr 2024 16:24:26 GMT

@chag68

Follow this:

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so don’t cancel serviced with them.
Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00) or free eSIM from Public (only if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

If all steps are followed and there was a problem, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card install

KatieO33 — Wed, 11 Dec 2024 06:24:48 GMT

do you get notified when the porting process is complete?

Re: Sim card install

BKNS27 — Wed, 11 Dec 2024 10:11:34 GMT

@KatieO33

No notification. The old SIM will stop working and your phone will show SOS . Just power off the phone and switch to PM SIM and power back on.

Re: Sim card install

computergeek541 — Wed, 11 Dec 2024 17:59:27 GMT

@KatieO33 wrote:
do you get notified when the porting process is complete?

Yes, Public Mobile does notifiy of porting being compelte by text message. However, that message will only be received if your Public Mobile SIM card is in the phone. Also, it should be noted that if you only have one device, removing the old carrier's SIM card too early would result in porting failture if the text message from the old carrier doesn't get responded to.

As for the notfication by text message of porting be complete sent by Public Mobile, this message doesn't actually make reference to number porting but rather just says something along the along the lines of welcome to Public Mobile and to restart the device. That text messager doesn't get sent by Public Mobile, however, until number porting is done.