eSIM

Hayou — Wed, 17 Apr 2024 16:00:08 GMT

I never got a QR code and it’s not working to activate my eSIM

Re: eSIM

hTideGnow — Wed, 17 Apr 2024 16:04:08 GMT

check your Sim Manager screen or Settings -> Cellular on the phone, any PM esim there? enable it or set Turn on this line

if not there, please check if you get a Welcome email from PM, there is a QR code to scan and install

if no email or QR code , ask CS agent to help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437