topic Re: Accessing My Account in Get Support

Accessing My Account

Pathma — Wed, 17 Apr 2024 14:46:09 GMT

Hello,

I'm a public mobile customer, I'm trying to get my account number but when I log into the app with my email, it's showing me my name but it's asking me to subscribe to a plan? Why is that?

How can I skip all that to manage my account?

Re: Accessing My Account

HALIMACS — Wed, 17 Apr 2024 14:54:29 GMT

@Pathma

Have you ever signed up for an eversafe account? If you do that it might work better with the app.

Otherwise just use the website login to get your account number under the profile tab.

https://myaccount.publicmobile.ca/

Re: Accessing My Account

Pathma — Wed, 17 Apr 2024 15:35:29 GMT

Yes I signed up for eversafe account then tried logging in, I'm able to log in, my name shows but not my account details...

It's telling me to go through the steps "one being the subscription" why can't I see or manage my account? Can you not email me so I can directly reply back to your email and you can help me?

Re: Accessing My Account

Yummy — Wed, 17 Apr 2024 15:42:05 GMT

Did you try to use computer?
When was the last time you accessed your account on-line?

If you use computer and go to Profile, acc. num. is there:

Re: Accessing My Account

Pathma — Wed, 17 Apr 2024 15:50:21 GMT

I never accessed my account online or on the app, this is the first time I'm trying to access it.

Are you telling me to try logging into my account on a computer?