topic Re: Payment in Get Support

Payment

Plss123 — Wed, 17 Apr 2024 10:39:40 GMT

Hi is there any way you can get the sim # if u have my IMEI # as I can’t access my account and you toook a payment of 29.90 off my card is there anyway to track it

Re: Payment

Sansan — Wed, 17 Apr 2024 11:12:25 GMT

SIM cards take approximately 10 working days to be received or 30 days. No way to track it. If it's been longer than that you can see if there is s local Telus/Koodo store in your area that sells them and purchase one there. You can ask publicmobile if they can credit your account the cost . Or if it hasn't been enough time to wait.

Use the chatbot link below for pm.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Payment

Plss123 — Wed, 17 Apr 2024 13:17:02 GMT

Its an esim and I can't log on as it won't let me go as I can't add code

Re: Payment

Dunkman — Wed, 17 Apr 2024 14:03:57 GMT

@Plss123 wrote:
Its an esim and I can't log on as it won't let me go as I can't add code

@Plss123

More details would be helpful. So you activated a new plan/account and unable to install eSIM?

Did you activate via the PM app? or finish the activation via the PM app?

Did you receive email from Public mobile with a QR code for eSIM?

Re: Payment

Plss123 — Wed, 17 Apr 2024 14:36:46 GMT

there is nothing else u took a payment of 29.90 fro card ending in 1296 and I can't log in and cancel it as I already an accountn

Re: Payment

Plss123 — Wed, 17 Apr 2024 14:38:22 GMT

I send in with email it goes to get code with the phone I don't have and I can't access anything

Re: Payment

Plss123 — Wed, 17 Apr 2024 14:39:51 GMT

No it just added the e sim

Re: Payment

Sansan — Wed, 17 Apr 2024 16:36:22 GMT

We are customers. You need to contact public mobile directly at the link below. Send them a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437