topic Re: Help in Get Support

Help

Enas2 — Wed, 17 Apr 2024 10:19:01 GMT

I wanna to block my cell phone and deactivate it

Re: Help

softech — Wed, 17 Apr 2024 10:26:56 GMT

@Enas2 you lost you phone?

you can also agent to help to blacklist the phone

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

also, , use the FindMy service to locate the phone and try a remote wipe

Apple: https://www.apple.com/ca/icloud/find-my/
(how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone
Samsung: https://findmymobile.samsung.com/
(how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)

Re: Help

Phil_Adelphus — Wed, 17 Apr 2024 10:26:59 GMT

@Enas2 Can you explain in a little more detail please? Has your phone been lost or stolen? If so you can log in to your account (using the email option for the code) and mark it as lost or stolen.

Re: Help

Enas2 — Fri, 26 Apr 2024 18:06:40 GMT

Hi, I wan from you as a customer agent block this cell phone please I can’t do anything from what you said just I want the company deactivate the cell phone

enas

Re: Help

Phil_Adelphus — Fri, 26 Apr 2024 18:34:36 GMT

@Enas2 We are only customers here in the community, not customer service agents, so we can't do anything with your phone or account only give advice. @softech already explained how to contact customer service agents.