topic Re: Account in Get Support

Account

Plss123 — Wed, 17 Apr 2024 01:53:28 GMT

Hi they charge me and I don’t have access it the account

Re: Account

hTideGnow — Wed, 17 Apr 2024 01:55:20 GMT

HI @Plss123

new activation?

if it is new activation, you have used the PM app yet? You need PM app to complete the activation, have you?

if you already used the app and go to the last step (step 6), can you sim card connect to the network?

if you still cannot login, or cannot connect to the network, you will need support to help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

Plss123 — Wed, 17 Apr 2024 02:02:07 GMT

I can’t access and I can’t cancel and I don’t want to pay twice

Re: Account

hTideGnow — Wed, 17 Apr 2024 02:06:44 GMT

HI @Plss123 you will get it activated, just please submit ticket with PM agent. Since you cannot login My Account, easier to just message them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And it is kind of late now, likely the issue will be resolved tomorrow

Re: Account

Plss123 — Wed, 17 Apr 2024 09:57:00 GMT

Hi I can’t log in but I notice when I go to travel instead of personal when I click travel it say mobile on the network

Re: Account

Plss123 — Wed, 17 Apr 2024 11:09:00 GMT

When I go in to my profile there is nothing there as I can’t log in as it sending a text to phone #the last 3# are ### I can get on I need help to remove my account please as I sign in with this email ***@**

Re: Account

softech — Wed, 17 Apr 2024 11:07:49 GMT

@Plss123 you are using iPhone?? Change it to Primary

if you really need support help with login, direct message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there