topic Re: VOICEMAIL ISSUE in Get Support

VOICEMAIL ISSUE

DFox — Tue, 16 Apr 2024 23:01:44 GMT

I am no longer receiving voice messages as they come in as a text only (?). I do not want text messages I want my voicemail to be back to receiving VOICE messages. I googled the issue and apparently it is the service provider that has control of this.

Re: VOICEMAIL ISSUE

fixin1 — Tue, 16 Apr 2024 23:03:33 GMT

@DFox - Contact CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: VOICEMAIL ISSUE

HALIMACS — Tue, 16 Apr 2024 23:05:58 GMT

If you're using an iPhone, you can set this option in your settings.

Turn off any features in the PHONE app which gives this option.

Re: VOICEMAIL ISSUE

hTideGnow — Tue, 16 Apr 2024 23:06:14 GMT

HI @DFox

are you using iPhone? do you have Live Voicemail enabled? Check, and disable it

Re: VOICEMAIL ISSUE

Phil_Adelphus — Tue, 16 Apr 2024 23:14:28 GMT

@DFox Assuming iPhone, go to settings -> phone -> Live Voicemail and toggle it off.

Re: VOICEMAIL ISSUE

DFox — Tue, 16 Apr 2024 23:18:24 GMT

Thank you so much! 🙂