topic SMS did not transfer in Get Support

SMS did not transfer

Leahedgar — Tue, 16 Apr 2024 19:16:31 GMT

I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confirmation codes via text and no option to redirect to email. I cannot even chat with an agent because they want to confirm my account and identity with a text. Been like this for 5 days now. I reset my network settings, no success. What else can I do?! I need Public to fix this glitch but the glitch blocks all my efforts.

Re: SMS did not transfer

hTideGnow — Tue, 16 Apr 2024 19:26:52 GMT

hi @Leahedgar if you can receive calls, the port was completed

the text issue is a system problem on PM side for this week. It has problem with most new activation. Support can help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437