topic Calls drop in Get Support

Calls drop

ErikG — Tue, 16 Apr 2024 18:23:06 GMT

Hello. I am have trouble where all my calls are getting dropped or disconnected after several minutes of being on a call. I have an iPhone 11 Pro Max. I restared my phone many times, checked the carrier setings, everything seems to be fine but it is still doing it. Not sure what the problem can be.

Re: Calls drop

hTideGnow — Tue, 16 Apr 2024 18:29:36 GMT

HI @ErikG

there were some reports of similar problem this week. May I know which area you are at , like city?

I think support agent can check if any problem, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls drop

ErikG — Wed, 17 Apr 2024 12:51:09 GMT

Hi hTideGnow

I am in the Kitchener / Waterloo / Cambridge area.

I have already opened a ticket and so far I was advised to try my SIM card in a diferent phone, which I will do shortly, as soon as I can get my hand on another device.

Thanks.

Re: Calls drop

Ttrucker — Fri, 19 Apr 2024 03:29:13 GMT

Been experiencing the same issue. I have an iPhone 13 Pro Max.