topic Re: Newbie - no messages in Get Support

Newbie - no messages

RobYellow — Tue, 16 Apr 2024 16:56:31 GMT

Enrolled in PM this morning, selected PM number and loaded esim config. Iphone 13. No other SIM's loaded.

No text messages (in or out). Can call

Have: Reset network settings, ensured line enabled, disabled imessage, made sure MMS messaging enabled.

Ideas?

Re: Newbie - no messages

hTideGnow — Tue, 16 Apr 2024 16:58:01 GMT

HI @RobYellow

you got calls, so even inbound calls?

if SMS only, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Newbie - no messages

RobYellow — Tue, 16 Apr 2024 17:15:51 GMT

phone: outbound but not inbound.

Will speak with Agent, thanks

Re: Newbie - no messages

hTideGnow — Tue, 16 Apr 2024 17:23:43 GMT

HI @RobYellow

Did you get a text from the old carrier, did you reply YES? It looks like the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Newbie - no messages

RobYellow — Tue, 16 Apr 2024 17:34:13 GMT

Thanks its not a port but a brand new pm number. Will call them anyways in vain hopes to speak with someone

Re: Newbie - no messages

hTideGnow — Tue, 16 Apr 2024 17:45:27 GMT

HI @RobYellow

if it was not a ported in number, than that team won't be able to help. Please wait for support to reply the ticket you submitted earlier

For now, try your sim in another phone. And test by changing the network mode to 3G only and see if inbound calls work

Re: Newbie - no messages

RobYellow — Tue, 16 Apr 2024 17:45:33 GMT

Hi agent confirmed NOT a porting issue. This is a public mobile number from their pool.

Phone outbound works, not inbound

Text messaging does not work in either direction

Re: Newbie - no messages

RobYellow — Tue, 16 Apr 2024 17:46:52 GMT

Thanks, its an esim so I can't try that.

Will try 3G.

Thanks again for your help