Trying to complete my activation

daialeao — Tue, 16 Apr 2024 21:34:32 GMT

Hi all, I started subscription process though website, then at the end I donwloaded PM app to finish activation.

The issue is that every time I try to login on the app it redirects to the login page again... I cannot finish my activation. No error messages, no nothing...

My email is xxxxxxxxxxxxxxxxxxxxxxxxx

Thank you.

Re: Trying to complete my activation

hTideGnow — Tue, 16 Apr 2024 16:22:18 GMT

@daialeao yes, it is usually better to just start the activation with the browser

did you try to uninstall the app and reinstall and try?

if that gives you the same error, you will need CS agent to help.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Trying to complete my activation

Re: Trying to complete my activation