topic Re: Text messaging not working in Get Support

Text messaging not working

JFL1 — Tue, 16 Apr 2024 15:25:13 GMT

Just switched to PM, everything appears to be working except text messaging. I get a prompt to use RCS chat which I have not accepted. I'm not sure what happens when I text someone who is not using RCS chat.

Any advice would be appreciated.

Re: Text messaging not working

hTideGnow — Tue, 16 Apr 2024 15:32:29 GMT

HI @JFL1

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text messaging not working

Meow — Tue, 16 Apr 2024 16:04:10 GMT

How about other services?
Data (internet)? Calls in/out?

Did you use native texting app or 3rd party app?

Re: Text messaging not working

JFL1 — Tue, 16 Apr 2024 16:16:17 GMT

Thanks. Sms only, outgoing and incoming calls work. Got a response from support and they suggested resetting network settings. I'm not sure what they mean by that.

Could it have something to do with using RCS chat? I have not accepted using RCS.

Not sure what happens when I text someone not using RCS or iPhone users

Re: Text messaging not working

JFL1 — Tue, 16 Apr 2024 16:21:49 GMT

Other services seem to be working, made and received calls, used data to access internet.

I'm using messages app on Samsung. After installing new sim it did ask me if I want to use RCS chat. I didn't accept. Wasn't sure if it affect texts to people not using it or iPhone.