topic Re: No SMS text confirmation to port out in Get Support

No SMS text confirmation to port out

sidbmw — Mon, 15 Apr 2024 16:19:44 GMT

Hey I'm trying to port out and do not have a text message. I sent a PM to an agent I think about this using the chatbot...I have 90 mins to port out so I'm a little worried.

Re: No SMS text confirmation to port out

hTideGnow — Mon, 15 Apr 2024 16:23:50 GMT

HI @sidbmw

no need to worry, your new carrier can resubmit the request

your PM account is active? reboot the phone and test if you can receive regular sms

if waited over 90 mins, call your new carrier and ask them to reinitiate the port request. Then submit a ticket with PM agent and ask.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No SMS text confirmation to port out

Hollister — Mon, 15 Apr 2024 16:24:25 GMT

@sidbmw

If you have still not received the text from PM then you need to reinitiate the port again from your new provider.

Re: No SMS text confirmation to port out

sidbmw — Mon, 15 Apr 2024 16:26:46 GMT

It's been 30 mins but I don't think I'm getting an SMS texts via my esim on iphone (latest software, tried network reset etc). I just want the port out to be confirmed. Is there an alternative to sms text based port out confirmation?

Re: No SMS text confirmation to port out

sidbmw — Mon, 15 Apr 2024 16:37:24 GMT

Yeah I can confirm I’m not getting any texts

Re: No SMS text confirmation to port out

hTideGnow — Mon, 15 Apr 2024 16:39:04 GMT

HI @sidbmw

your other option is to submit ticket with CS agent. Follow the steps from my post above

Re: No SMS text confirmation to port out

sidbmw — Tue, 16 Apr 2024 04:02:40 GMT

11hrs and no replies from support. How do I speed this up??? I have been missing so many text messages as well.

Re: No SMS text confirmation to port out

computergeek541 — Tue, 16 Apr 2024 04:11:10 GMT

@sidbmw wrote:
11hrs and no replies from support. How do I speed this up??? I have been missing so many text messages as well.

Customer support agents will respond as soon as possible, Sorry, but there isn't a way to speed the process up.