topic Re: Data does not work, Voice and Text work in Get Support

Data does not work, Voice and Text work

lukie — Tue, 04 Jan 2022 20:48:10 GMT

So I registered on this plan but for some reason Data doesn't seem to work both in my res and outside around different areas in Vaughan. For over a day now it does not work. I have the G3 and it worked fine on Koodo. I registered on the 12GB plan. Any ideas?

Re: Data does not work, Voice and Text work

Grant_J — Sat, 29 Oct 2016 22:52:02 GMT

Have you changed your APN settings? If not, here's a page with all the info you should need:

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: Data does not work, Voice and Text work

lukie — Sat, 29 Oct 2016 23:02:27 GMT

Did that and still no data.

Re: Data does not work, Voice and Text work

Grant_J — Sat, 29 Oct 2016 23:04:18 GMT

Have you restarted your phone since you changed the settings?

Re: Data does not work, Voice and Text work

lukie — Sat, 29 Oct 2016 23:13:57 GMT

Yes

Re: Data does not work, Voice and Text work

Grant_J — Sat, 29 Oct 2016 23:19:54 GMT

Ok, it worked on Koodo (same network), you have the right APN settings, and it's been rebooted. I can't think of any other basic troubleshooting so we'll probably have to contact a moderator. They operate in Ontario so I believe they'll be back by 9AM EST. @Shazia_K

Re: Data does not work, Voice and Text work

McLaren — Sat, 29 Oct 2016 23:53:46 GMT

Try resetting your network settings, if that fails try a factory reset and reinsert the sim card

Re: Data does not work, Voice and Text work

Cypm — Sat, 29 Oct 2016 23:55:39 GMT

what kind of phone do you have if you have android phone here is setting , if data no work most likely you need to set apn in right form otherwise it won't work. try to delete the old apn setting and add new one. do exactly what it said here it will be fine

this is for andriod phone for set up apn

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: Data does not work, Voice and Text work

srlawren — Sun, 30 Oct 2016 00:48:22 GMT

@lukie please see @McLaren's reply. Unfortunately, many LG G3/G4 seem to require a factory reset after changing carriers. Please be sure to back up anything that you dont' already have backedup or synced to cloud services first.