topic Re: Ticket Qusstion in Get Support

Ticket Qusstion

Rastin — Tue, 16 Apr 2024 02:48:02 GMT

I put a ticket in yesterday and i just got a response now. Is it normal for them to need all my info like name, number and e-mail? When i logged in to send a ticket i was in my account they should know who i am. I just want to know if this in normal and not some fishing attempt to get my info or something. I don't like to give out my info to just anyone who asks for it.

Re: Ticket Qusstion

softech — Tue, 16 Apr 2024 02:51:45 GMT

@Rastin as long as you receive the message from @CS_Agent , it is ok. And yes , it is normal they validate your identity again.

Re: Ticket Qusstion

fixin1 — Tue, 16 Apr 2024 02:52:39 GMT

@Rastin - They will need verification like PIN, phone number, name, email, last 4 digits of credit card number, etc.

It is just like a call-centre - with people asking for your number and pin and Credit Card number.

As long as it is CS_Agent and it has a " P " letter with a heart around that is ok to tell and you need it to continue your ticket.

Re: Ticket Qusstion

computergeek541 — Tue, 16 Apr 2024 04:01:25 GMT

@fixin1 wrote:
@Rastin - They will need verification like PIN, phone number, name, email, last 4 digits of credit card number, etc.
It is just like a call-centre - with people asking for your number and pin and Credit Card number.
As long as it is CS_Agent and it has a " P " letter with a heart around that is ok to tell and you need it to continue your ticket.

One cannot simply go buy that logo. While I agree that the CS_Agent account does use that logo, customer support agents, Public Mobile marketing staff, and few other users have the ability to use custom avatars .