topic Text message not working with my phone number transferred to Public mobile yesterday in Get Support

Text message not working with my phone number transferred to Public mobile yesterday

Nicaise1 — Tue, 16 Apr 2024 00:22:23 GMT

Please since I transferred my phone number yesterday to Public mobile I am not able to receive and send sms anymore. Please could you check to see what happened while transferring my phone number yesterday? That is why I cannot log in my account since I am not getting the 6 digits code requiring to log in. Thank you

Re: Text message not working with my phone number transferred to Public mobile yesterday

fixin1 — Tue, 16 Apr 2024 00:10:42 GMT

@Nicaise1 - Also please remove your phone number by clicking on the upside down " ^ " and clicking on "Edit post" to avoid any spam texts and or calls claiming to be Public Mobile or any other carrier.

Public Mobile is having a major SMS and MMS outage, please contact CS_Agent for the account refresh:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Text message not working with my phone number transferred to Public mobile yesterday

Chalupa_Batman — Tue, 16 Apr 2024 00:18:40 GMT

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

Re: Text message not working with my phone number transferred to Public mobile yesterday

IM121 — Tue, 16 Apr 2024 14:09:28 GMT

Hi, I have the same issue you’ve described with no help or solution yet.

Re: Text message not working with my phone number transferred to Public mobile yesterday

Nicaise1 — Wed, 17 Apr 2024 00:05:55 GMT

Hello, I am thankful I have got solution already. Good luck!