topic Re: Dropped Calls in Get Support

Dropped Calls

Nonurbiznaz24 — Mon, 15 Apr 2024 18:38:41 GMT

My calls keep dropping for no reason. I have a new phone, full service and my calls still drop every single call I'm on. Is this something a new sim card would fix? If it is the sim card can I get a free one or do I have to pay?

Re: Dropped Calls

hTideGnow — Mon, 15 Apr 2024 19:54:01 GMT

HI @Nonurbiznaz24

what phone do you have?

did you try your sim in another phone?

or try another sim with this phone?

you can also try Reset All networks on your phone and test again

Re: Dropped Calls

Nonurbiznaz24 — Mon, 15 Apr 2024 20:06:45 GMT

Its not my phone. I worked in tech support for another phone company for years so I've tried to reset and everything.

Re: Dropped Calls

hTideGnow — Mon, 15 Apr 2024 20:12:27 GMT

HI @Nonurbiznaz24 are you helping a friend ?

or you are support or some company? why you are doing this?

but we still need to know what phone it is

Re: Dropped Calls

BKNS27 — Mon, 15 Apr 2024 20:13:51 GMT

@Nonurbiznaz24

How far are you near a Telus or Bell tower?

Check your area:

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=51.998410&lng=-96.987305&zoom=4&type=Roadmap&layers=a&pid=0&ds=0

Re: Dropped Calls

Nonurbiznaz24 — Mon, 15 Apr 2024 22:37:52 GMT

I'm doing this for myself. Again its not the phone because the calls drop regardless of the phone - I've tried 3 different phones.

Re: Dropped Calls

Nonurbiznaz24 — Mon, 15 Apr 2024 22:38:28 GMT

Its not my area because I've had the same service for 3 years.

Re: Dropped Calls

BoBana — Wed, 17 Apr 2024 01:52:34 GMT

Same issue with me. Looking at getting a new SIM card for Public Mobile, don't know how. Possible water damage to SIM card is what I've learned. How to get one??

Re: Dropped Calls

hTideGnow — Wed, 17 Apr 2024 01:56:25 GMT

HI @BoBana

don't get new sim card yet

test the sim card in another phone

if still does not work, check with agent. Even they think it is the sim card, ask them to agree to reimburse you.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437