topic Re: Public Mobile *611 (611) issues (VIDEO) in Get Support

Public Mobile *611 (611) issues (VIDEO)

fixin1 — Mon, 15 Apr 2024 22:28:55 GMT

Hey, I am experiencing this issue with dialling *611 or dialling 611.

EDIT: If you see the numbers going - I couldn't record the call but any SMS received above on the screen was one of the successful tries to IVR.

https://youtube.com/shorts/CE0SeGbGycY?si=_H7q6O4ksRXjByTR

Re: Public Mobile *611 (611) issues (VIDEO)

hairbag1 — Mon, 15 Apr 2024 22:29:39 GMT

@fixin1

i just dialed 611 successfully. They also sent a message to my phone.

Re: Public Mobile *611 (611) issues (VIDEO)

fixin1 — Mon, 15 Apr 2024 22:31:28 GMT

@hairbag1 - I was just going rapid like Priority's video a couple months ago. I was just looking at posts long ago.

Re: Public Mobile *611 (611) issues (VIDEO)

Chalupa_Batman — Mon, 15 Apr 2024 22:37:55 GMT

I got through. But what you have to do, as I did, reach out to a CS Agent and ask them to reset your network manually. You will need to turn off your phone from the time they ask you till the time they let you know you can reboot.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Public Mobile *611 (611) issues (VIDEO)

fixin1 — Mon, 15 Apr 2024 22:44:04 GMT

@Chalupa_Batman - Thanks, it works, then doesn't. Didn't you have the same issue (You did 50 calls, right?)

I will send out a private message to CS_Agent.

Re: Public Mobile *611 (611) issues (VIDEO)

Chalupa_Batman — Mon, 15 Apr 2024 22:45:59 GMT

@fixin1 wrote:
@Chalupa_Batman - Thanks, it works, then doesn't. Didn't you have the same issue (You did 50 calls, right?)
I will send out a private message to CS_Agent.

I did. I think it was @Priority who suggested sending a message to a CSA to have my account manually reset. Sorry, can't remember much at the moment.

Re: Public Mobile *611 (611) issues (VIDEO)

fixin1 — Mon, 15 Apr 2024 22:54:53 GMT

@Chalupa_Batman - Oh it's ok!

It just hung up without even completing the call.

I will definitely get in touch with a CS_Agent.

Re: Public Mobile *611 (611) issues (VIDEO)

fixin1 — Mon, 15 Apr 2024 23:22:25 GMT

@Chalupa_Batman - Just tried to call IVR using the 1-855-4PUBLIC using the PM phone and it worked then failed.

Also sometimes I hear faint ticking while initiating the call.

Re: Public Mobile *611 (611) issues (VIDEO)

hairbag1 — Tue, 16 Apr 2024 00:01:33 GMT

@fixin1 wrote:
@Chalupa_Batman - Just tried to call IVR using the 1-855-4PUBLIC using the PM phone and it worked then failed.
Also sometimes I hear faint ticking while initiating the call.

I just tried both numbers and everything is working as expected. Not sure why yours isn't. I'm using iPhone SE if that makes any diff.

Re: Public Mobile *611 (611) issues (VIDEO)

fixin1 — Tue, 16 Apr 2024 00:05:48 GMT

@hairbag1 - 13 mini with eSIM on here, just started occurring today.

It actually works at most times, just it is what @Priority is experiencing with some calls made.

Re: Public Mobile *611 (611) issues (VIDEO)

Priority — Fri, 10 May 2024 21:45:56 GMT

2/5 times you call 611, it will either be an Aircall or hang up on you. Sometimes you'll even hear real people talking to you, it's like 611 is redirecting somewhere it shouldn't be.

I adressed this last year, and even made videos of this happening, but no one cared to do anything so it's still an ongoing and unadressed issue.

Re: Public Mobile *611 (611) issues (VIDEO)

fixin1 — Fri, 10 May 2024 22:12:16 GMT

@Priority - Yes, I've seen your post about that while looking at another post. It is unusual and weird. J_PM replied and it still hasn't been fixed.