topic Re: Dropped Calls in Get Support

Dropped Calls

DeeT — Mon, 15 Apr 2024 20:39:08 GMT

I get dropped calls. While speaking on the phone with different people who are with different cell phone providers including Public mobile. I will be on the phone for like 5min to 10 min and the call drops. I have an iPhone 13 and I get 2 bars in my house.

Re: Dropped Calls

notchy — Mon, 15 Apr 2024 20:40:02 GMT

@DeeT

Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"

Re: Dropped Calls

hTideGnow — Mon, 15 Apr 2024 20:40:40 GMT

HI @DeeT

there are some posts about dropped calls in the past 2 days, maybe something wrong on PM side. Which city province you are at?

and best to report this to PM support for help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Dropped Calls

BKNS27 — Mon, 15 Apr 2024 20:44:43 GMT

@DeeT

I am assuming you are near a Telus or Bell tower?

Check if there are one near you:

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=53.930220&lng=-114.213867&zoom=4&type=Roadmap&layers=bt&pid=0&ds=0

Re: Dropped Calls

DeeT — Mon, 15 Apr 2024 21:20:21 GMT

Hi Mayor,

Thank you for the link. I checked and am 2 kms from the nearest Bell/Telus tower.

Re: Dropped Calls

DeeT — Mon, 15 Apr 2024 21:22:34 GMT

hTideGnow,

Thank you, I have submitted a ticket!