topic Re: No SMS service in Get Support

No SMS service

Osodin161 — Mon, 15 Apr 2024 20:18:59 GMT

My previous provider transferred # succesfully. All data apps work except SMS service not working. I can receive and make calls bit cannot recv or send text/sms.

Re: No SMS service

hTideGnow — Mon, 15 Apr 2024 20:21:19 GMT

HI @Osodin161

Text problem with new subscribers is a known issue and PM is fixing it for everyone

But they can still fix it quickly for you first, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No SMS service

Btran00 — Mon, 15 Apr 2024 20:23:13 GMT

Same here 😞 I transferred my phone number over last week. Still hasn't been fixed yet. This is incredibly frustrating because most of my online accounts use MFA with SMS.

Re: No SMS service

Osodin161 — Mon, 15 Apr 2024 20:46:12 GMT

I've already submitted a couple of tickets. As a new customer, this is really frustrating.

Re: No SMS service

Osodin161 — Tue, 23 Apr 2024 13:36:01 GMT

I was asked to reset my network settings and that worked.