topic Unable to purchase eSIM from app in Get Support

Unable to purchase eSIM from app

puddls — Tue, 16 Apr 2024 04:31:50 GMT

I just got a new phone and I'm trying to purchase an eSIM on the new phone. However, each time I try to purchase it on the Public Mobile app I get the following error message:

"Your SIM purchase appears to be having issues. Please try again later or reach out to our support team for help."

Happened last night, tried again today and same message. Any help is appreciated.

Re: Unable to purchase eSIM from app

hTideGnow — Mon, 15 Apr 2024 20:06:39 GMT

HI @puddls

that is a new error, I don't think anyone posted this error before

try to uninstall the app, reinstall and try buying

if you get the same error, please ask agent to help to re-buy the esim

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to purchase eSIM from app

puddls — Mon, 15 Apr 2024 20:12:46 GMT

Reinstalling the app did not work so I just submitted a ticket. Thanks though!